Our goal is to provide a high quality, confidential counselling service to you.

Many students are concerned that friends, lecturers or family members may find out that they have seen a counsellor in the health service. Any contact you have with our service will be in strict professional confidence.

On your first appointment (either face-to-face or on the telephone), you will be asked to consent to the collection of information about you, as part of the service offered. All information collected about you is held in a secure electronic file, and is accessible only to staff of the Health, Counselling and Disability service.

To use this information for any purpose, we must first seek your permission.


The only exceptions to this rule are:

  • where we are required to disclose the Confidential Information by law;
  • where disclosure is warranted in order to prevent an imminent threat to your health or safety, or the health or safety of another person;
  • where the disclosure is requested by authorities in connection with a criminal investigation;
  • where the disclosure is to the University in connection with suspected unlawful activity or serious misconduct; or
  • where we believe that disclosure is reasonably necessary in order to mitigate or prevent a foreseeable risk of harm to yourself or a third party.


You should also know that:

  • By writing to the Director of Student Services you can request access to the information we hold about you (i.e. request your counselling file).
  • An explanation will be provided to you if legislation prevents certain information from being disclosed to you.
  • The notes made by the counsellor at the times of your visits are contained in one file and maintained according to privacy regulations in the Health, Counselling and Disability Services. You can read more about the handling of student information here.
  • You can discuss any concerns you have about the use of your personal information with your counsellor.