• Can be relatively inexpensive, doesn’t take much time to administer
  • Good for getting feedback after workshops, interventions etc.
  • Can reach a large number of people
  • Can provide anonymity
  • Respondent can choose a convenient time when t
  • Sensitive questions can be addressed


  • Generally low response rate – ‘reminders’ may need sending
  • Low responses from people with low levels of literacy or visually impaired
  • Common shortcomings are: not translated into languages other than English, too long, questions too complicated or vague
  • Spontaneity of answers tends to be lost
  • Where subjects ‘write in’ their answers there tend to be more ‘soiled’ or ‘illegible’ returns (request BLOCK CAPITALS)


Analysis of records
Interviewing individuals