Indicators of Process

Indicators of Process provide a sign about how well your activities (strategies) are going. Process indicators often fall into 3 main groups.

They can be indicators of:

1.    Implementation (what has been done), e.g.

  • Workshop outlines
  • Procedures developed
  • Copies of media coverage

2.    Reach & scope (who & how many have been involved) e.g.

  • Number of participants
  • Proportion of ethnic groups, age groups etc.
  • Workers and organisations involved

3.    Quality (how well things have been done) e.g.

  • Proportion of participants who report they are satisfied with materials or information produced, or the service provided
  • Certain standards of quality have been met


What's an indicator? Developing my plan - process indicators