|... this could mean that ...||Solution|
|... they haven't activated their FAN and can't log in to FLO. No wonder they can't see their topics.||Send them to Flinders Authentication Name to activate their FAN.|
|... the topic might be at the bottom of their my topics list
... the topic may have been hidden.
|This has been the problem on a number of occasions, get them to check ... again.
Watch the video 'Staff - CUstomise My FLO home page'
Alternatively, staff might want to ask Marcia or Lowell to show them how to add a search box to FLO.
|... they were previously a tutor/instructor and they are now the topic coordinator but they are still in listed in StudentTwo's teaching team as a tutor. This causes a clash of roles, which confuses FLO, and their access may disappear.||Remove them as a tutor from StudentTwo's teaching team.|
|... HR hasn't finished processing their paperwork.||Try again tomorrow.|
|... StudentTwo tried to send their details to FLO before their contract was finalised.||Delete them from StudentTwo's teaching team and re-add them, to force StudentTwo resend their details to FLO.