At Flinders, we are committed to continually improving what we do. From time to time, we ask for your views about what we do here and we want to assure you that we listen to what you tell us. We have made a number of improvements based on what you've said!
Raise your voice
What we did
Here are a few things we have done with your feedback to improve your experience at Flinders:
Complaints and grievances
If you have a specific complaint or grievance about anything to do with your Flinders experience, you can raise it with the University. Different issues have different processes. Please ensure you follow the correct process for your concern to ensure it is followed up in a timely manner.
Privacy and keeping your details safe
Flinders is committed to protecting your privacy, in accordance with the Australian Privacy Act (cth), including the Australian Privacy Principles (APP's) defined by the Office of the Australian Information Commissioner.
If you are submitting personal details or other information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit.
When you visit this site, our server logs the following information which is provided by your browser for statistical purposes only:
- the type of browser and operating system you are using
- your top level domain name (for example .com, .gov, .au, .uk etc)
- the address of the referring site (for example, the previous site that you visited)
- your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).
In addition, our server logs the following information:
- the date and time of your visit
- the address of the pages accessed and the documents downloaded.
All of this information we use only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.
The University uses digital data storage providers located both inside Australia and overseas and has agreements with its storage providers to ensure the protection of Personal Information they store. Arrangements with these providers are reviewed and assessed periodically. In addition to storing data in Australia, the University also stores Personal Information with providers located in the following countries:
- United States
- United Kingdom (and European Union)