Business, Health

Corporate Communications in Health and Aged Care

When
1-5 July 2024

Mode of delivery
In person

Duration
5 days (9am=5pm)

$2,493*

^{*+ Student services amenities fee}
^{10% alumni discount}
^{5% ACHSM member discount}

Who should attend?

Every managerial activity involves communication. This intensive workshop explores some of the key dimensions of managerial communication in health and aged care.

Topics covered include interpersonal communication, corporate communication and public relations, issues and crisis management, corporate social responsibility, consumer participation and health communication.

What you will study

Learning outcomes

Upon completion, you will be able to:

Describe and discuss a range of communication concepts relevant to the health and aged care manager
Identify and address potential barriers to effective interpersonal communication
Apply an understanding of small group dynamics to achieve effective meeting outcomes
Formulate communication strategies for enhancing staff engagement and organisational effectiveness, and for managing organisational change
Employ a structured approach to issues and crisis management, including media relations and stakeholder management
Understand health communication strategies aimed at improving population health outcomes, health care outcomes and health equity
Understand how the ‘social media’ are changing the nature of health communication

Assessment

There is a required written assessment, and participation is expected by all.

Credit

If you successfully complete the written assessment, you will be awarded an official grade. Those who attend will receive a certificate of participation and members of ACHSM will receive 30 Maintenance of Credential (MOC) points.

Facilitator

Leah Trotta

This short course will be facilitated by Leah Trotta who has a has a wealth of knowledge and experience in complex problems in complex organisations during complex times.

She is an experienced specialist in developing approaches to governance, strategic and operational management. Leah is a qualified to Masters level, (BHSc, MEdS), a Graduate of the Institute of Company Directors (GAICD) and a member of Institute of Community Directors Australia (AMICDA).

Leah provides safe, reliable, and operationally focused approaches to the complex problems of complex services.

Leah will be assisted by guest speakers with relevant and current industry experience.

Enquiries

Tiffany Carlin

“

Effective communication is of the utmost importance in healthcare. I found this topic both challenging and rewarding. This topic has taught me the key communication concepts and skills required to communicate at a higher level in the workplace. This includes leading effective meetings, have difficult conversations, engaging staff and driving change. I have developed formal communication skills which has enabled me to have crucial conversations with the higher executive team, but also provided me with strategies for crisis management. I highly recommend this topic.

Crystal Johns

”